Website
Tech Support
Have a broken contact form on your website? Our specialists are ready to provide timely assistance and solve all problems with your website. Forget about bugs!
Don't let technical challenges hold your business back. Trust our expert tech team to ensure timely resolution of technical issues, website protection, and high-quality feature enhancements.
- + Issue Resolution
- + Network Management
- + Cybersecurity
- + Remote Assistance
Maintenance
Pricing
Explore our Tech Support plans we've designed to help you understand our pricing criteria for typical projects.
This offer doesn't apply to e-commerce or complex projects; in those cases, terms are determined individually. We do not guarantee technical support for websites created by other companies.
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BasicGet StartedTech support by hourly rate |
PremiumGet StartedWe'll keep watch over your website |
Ultimate ProtectionGet StartedComplete protection and website care |
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| The initial price of the website Technical Support package includes the capabilities listed below. Starting price | €0 |
€120 |
€300 |
| Technical Support period Duration | 1 month |
1 month |
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| General | |||
| Priority levels determine the urgency or importance assigned to tasks, requests, or issues. Priority Level | Low | Medium | Hight |
| A discount provided to the customer when paying for the full year in advance Annual Discount | 5% | 15% | |
| Security & Protection | |||
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100% guarantee on restoring the website after the server crashes or hackers attack. We do all recovery work without any additional payments.
Free 100% Website Recovery Warranty |
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Automatic and manual backups for files and databases, with a 100% guarantee of restoration.
Backups with 100% restore guarantee |
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| Monitoring | |||
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Connecting the 24/7 online monitoring system, which sends immediate notifications to our support team in case of website crashes. This helps us react quickly. 24/7 website status monitoring |
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The files monitoring system allows us to detect unauthorized file modifications or virus activity.
Files monitoring via Version control system |
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| Development & Consulting | |||
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Included hours for technical consulting, content fixing, small functional adjustments
Included hours for development or consulting |
2 hours | 6 hours | |
| Technical consulting about website improvement, new features, SEO, etc. via email. Included Free Consultations | |||
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Important updates that keep the website running smoothly will be installed for free
Free Installation of Key Updates |
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The cost per hour of extra work beyond the hours included in your package
Hourly Rate for extra hours |
€25/hour | €20/hour | €20/hour |
| Hosting support | |||
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Solving technical questions with the hosting provider about any website issues.
Hosting tech support communication |
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Free website relocation to another hosting upon customer request if the current hosting faces critical problems.
Free website relocation by request |
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BasicGet StartedTech support by hourly rate |
PremiumGet StartedWe'll keep watch over your website |
Ultimate ProtectionGet StartedComplete protection and website care |
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How TechNerds Can Aid Your Website Maintenance
As a proficient website design and development agency, TechNerds Team offers ongoing maintenance to keep your site secure and running smoothly. Our team is here to assist, allowing you to concentrate on your business.
To ensure the website's stable works, we suggest our high-priority maintenance service. It is focused on fixing any technical issues with the website and server, ensuring the website works smoothly.
We assist clients in choosing technical support that suits their needs and financial capabilities. Our technical support packages may include the following services:
- 100% guarantee on restoring the website after the server crashes or hackers attack.
We do all recovery work without any additional payments.- Prepaid hours for technical consulting, content fixing, small functional adjustments
- Automatic and manual backups for files and database with 100% guarantee of restoring
- 24/7 Monitoring: Detecting downtime or security breaches promptly to ensure quick resolution. It helps us to react quickly.
- Solving any technical questions with host providers, what is needed for fixing possible website issues
- Detecting unauthorized files modifications or virus actions.
- Free website relocation to another hosting by customer request if current hosting becomes with critical problem.
- Regular Updates: Providing website updates to ensure your site is using the latest versions.
- Monthly Audits: Checking for issues related to speed, security, user experience, and mobile-friendliness.
Let TechNerds handle the technical details of your website so you can focus on growing your business. Our team ensures your site is fast, secure, and optimized for success.
Read more about Effective Website Maintenance on our TechNerds Hub.
Issue Resolution
Our tech support specialists are skilled problem solvers who thrive on tackling complex issues head-on. From hardware malfunctions to software glitches, we have the expertise to diagnose and resolve problems swiftly, minimizing downtime and maximizing productivity.
Network Management
We take the hassle out of network setup and maintenance. Our proactive approach ensures your network is configured optimally for seamless connectivity and high performance. With our comprehensive network management services, you can rest assured that your business will thrive in the digital landscape.
Cybersecurity
Protecting your digital assets is our top priority. Our tech support team implements robust cybersecurity measures, including antivirus software installation, proactive threat detection, and data encryption. With our comprehensive security solutions, you can have peace of mind knowing your valuable information is safe from cyber threats.
Remote Assistance
Time is of the essence when it comes to technical issues. Our remote assistance capabilities allow us to provide instant support, saving you valuable time and minimizing disruptions. With just a few clicks, our experts can remotely access your systems to diagnose and resolve issues promptly.
Our Impact
Website Tech Support needed?
Payment Options
The most trusted and most expensive way to create contracts and make payments. Payment can be made via credit card according to the Upwork Contract.
The system is similar to SWIFT but is exclusively for European bank transfers based on invoices. It is a trusted payment method and has the lowest fees.
The most popular electronic payment system, which offers secure and quick transactions with low fees and buyer protection.
A popular money transfer system for services payments. Payment can be made via credit card or internal payment with 0% commission.